Terms and Conditions of Service

Highland Tour Company

Updated February 2026

1. Definitions
   1. Highland Tour Company refers to Highland Tour Company.
   2. Client refers to the person making the booking and all members of their party.
   3. Tour refers to the services agreed in writing between the client and Highland Tour Company.
   4. Start date refers to the first day of the tour as confirmed in writing.
2. Booking and Contract
   1. A booking is confirmed once a deposit has been received and written confirmation has been issued by Highland Tour Company.
   2. Upon confirmation, a binding contract exists between the client and Highland Tour Company, subject to these Terms and Conditions.
   3. The person making the booking confirms they have authority to accept these Terms and Conditions on behalf of all members of their party.
3. Deposits and Client Money
   1. A deposit is required to secure all tours. The deposit amount will be confirmed at the time of booking.
   2. Deposits are held in a separate business bank account and are not used for general business expenses.
   3. Payment of a deposit confirms acceptance of these Terms and Conditions.
4. Balance Payments
   1. The remaining balance is payable by the date agreed in writing, usually no later than 14 days prior to the tour start date unless otherwise stated.
   2. For longer lead time bookings, Highland Tour Company may agree to staged or monthly payments.
   3. Any flexible payment arrangements are offered at Highland Tour Company’s discretion and do not alter these Terms and Conditions.
5. Pricing
   1. All prices are confirmed in writing and are based on the itinerary agreed at the time of booking.
   2. Prices may include third party services such as accommodation, ferries, attraction entry or tours where specified.
   3. Unless stated otherwise, meals and personal expenses are not included.
6. Cancellations by the Client
   1. If a booking is cancelled by the client, Highland Tour Company will endeavour to recoup all costs and refund as much as possible.
   2. Any refund will be subject to an administration fee and the deduction of any non recoverable costs already incurred.
   3. The administration fee applied will depend on when the cancellation is received, reflecting the level of planning, itinerary design, supplier coordination and administration already undertaken.
   4. Cancellations closer to the tour start date will incur a higher administration fee due to increased confirmed arrangements and reduced recovery options.
   5. Refunds are dependent on the cancellation terms of third party suppliers, some of whom may operate non-refundable policies.
   6. Each cancellation is assessed on a case-by-case basis and Highland Tour Company will always aim to minimise losses for the client wherever reasonably possible.
7. Changes by the Client
   1. Requests to change an itinerary after confirmation are subject to availability and may incur additional costs.
   2. Significant changes may require a revised price and updated confirmation.
8. Changes to Itinerary by Highland Tour Company
   1. Minor changes to the itinerary may be required due to weather, road conditions, attraction availability or circumstances beyond our control.
   2. Such changes do not constitute grounds for a refund.
   3. Where significant changes are required, suitable alternatives will be discussed with the client wherever possible.
9. Cancellations by Highland Tour Company
   1. In the unlikely event that Highland Tour Company is unable to deliver the tour due to illness, vehicle breakdown or circumstances beyond reasonable control, Highland Tour Company will refund any payments made that cannot be delivered.
   2. Assistance with alternative arrangements will be offered where possible.
   3. Highland Tour Company cannot be held responsible for costs incurred with third party suppliers.
10. Third Party Suppliers
    1. Accommodation, ferries, attractions, distilleries and other third party services are subject to the terms and conditions of those suppliers.
    2. Highland Tour Company acts as an organiser and agent for these services and cannot override supplier policies.
11. Insurance
    1. Clients are strongly advised to take out comprehensive travel insurance covering cancellation, curtailment, medical expenses and personal belongings.
12. Liability
    1. Highland Tour Company holds appropriate Public Liability and Professional Indemnity Insurance.
    2. Highland Tour Company is not liable for loss, damage, injury, delay or inconvenience caused by factors outside reasonable control, including weather, road conditions, industrial action, mechanical failure or actions of third parties.
13. Client Responsibility
    1. Clients are responsible for ensuring they are physically able to take part in planned activities.
    2. Clients must follow instructions given by Highland Tour Company at all times for safety reasons.
14. Behaviour
    1. Highland Tour Company reserves the right to terminate a tour without refund if a client’s behaviour is unsafe, disruptive or abusive.
15. Complaints
    1. Any issues should be raised at the time of the tour wherever possible to allow resolution.
    2. Complaints raised after the tour should be submitted in writing within a reasonable time.
16. Governing Law
    1. These Terms and Conditions are governed by Scottish law and subject to the jurisdiction of the Scottish courts.